ALL SALES FINAL — NO REFUND POLICY

Last updated: June 14, 2026

All digital sales are final. UndergroundLabz sells instant-access digital products. Because products are delivered immediately after purchase, we do not offer refunds, returns, or exchanges once payment is completed, except where required by law or in cases of duplicate charges, payment errors, or failed product delivery that cannot be resolved.

No buyer's-remorse refunds

We do not issue refunds for change-of-mind, accidental purchases, choosing the wrong license, compatibility with your DAW, downloading the wrong file, or not using what you bought. All purchases grant an immediate, irrevocable download license the moment payment clears.

Narrow exceptions

• Duplicate charge / payment error: Stripe processed the same order twice or charged the wrong amount.
• Failed product delivery: the file is missing, corrupt, or unplayable and the seller cannot supply a working replacement.
• Required by law: non-waivable consumer protection rights in your jurisdiction.

There is no public refund request form. Eligible exceptions are handled manually by email at support@undergroundlabz.com. Sellers cannot issue refunds inside the app.

Chargebacks

Filing a chargeback for a completed digital delivery — instead of contacting us first — is considered fraudulent and may result in permanent account termination and loss of all licenses.